The expiration date for each product is clearly mentioned in the product name or description — usually displayed as EXP (MM/YYYY). If not, feel free to contact our support for confirmation before placing your order.

All products, especially temperature-sensitive items like Tretinoin, are stored in a climate-controlled environment to preserve quality. Orders are shipped in discreet, compact packaging that fits standard letterboxes — so you don't need to be home to receive your parcel.

Every order is shipped with a tracking number. If your package hasn't arrived within the estimated delivery window, please contact us. If the delay is confirmed through tracking and there are no address errors, we will resend the order or provide a refund — as per our delivery policy.

In most cases, no prescription is required to purchase from us. We operate from a jurisdiction where certain skincare medications like Tretinoin are not classified as prescription-only. However, for countries where a prescription is mandatory, our partnered dermatologist may issue a basic prescription based on your order to include with your shipment.

All Tretinoin brands we offer contain the same active ingredient. The difference lies in the formulation and texture:

A-Ret Gel is suited for oily or acne-prone skin

Cream-based Tretinoin is ideal for dry or combination skin

We list the full ingredient list on each product page (when available) to help customers check for allergens or sensitivities. If you're unsure, our support team is happy to guide you.

Yes! Most products come in multiple strengths such as 0.025%, 0.05%, and 0.1%. The strength that's right for you depends on your skin sensitivity and previous usage. We recommend starting with a lower strength if you're new to Tretinoin.